Arbitration & Class Action Waiver
Binding Individual Dispute Resolution
Mirrors the in-app Arbitration & Class Action Waiver. Your acceptance history in the Reroute app is authoritative.
Reroute Technologies LLC is a technology company operating a software platform that connects customers with independent contractor drivers. We provide matching, communication, payment, and compliance tools. We do not perform deliveries, employ drivers, or act as a carrier, insurer, or bailee of items moved through the Platform. This Arbitration & Class Action Waiver limits litigation exposure for Platform-related disputes by requiring individual arbitration instead of court trials or class actions, except where prohibited by law.
1. Scope
This agreement applies to disputes arising from or relating to the Platform, our agreements with you, orders, driver services, payments, deactivation decisions (to the extent arbitrable), or your relationship with Reroute.
- Small-claims matters may be brought in small-claims court if they qualify and remain there.
- Injunctive or equitable relief may be sought in court where arbitration cannot provide it.
- California PAGA claims are not subject to this agreement to the extent required by law.
- Confidentiality, non-solicitation, and similar equitable claims may be brought in court where permitted and excluded from arbitration.
2. Mandatory Arbitration
Except for the exclusions above, disputes will be resolved by binding individual arbitration, not court. The arbitrator’s decision is final, subject to limited FAA review. Administration by AAA or JAMS under applicable rules, or as mutually agreed.
3. Jury Trial Waiver
YOU AND REROUTE WAIVE ANY RIGHT TO A JURY TRIAL. Covered disputes are decided by an arbitrator, not a jury.
4. Class and Representative Waiver
YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS. You waive class, consolidated, or representative proceedings. The arbitrator may not consolidate claims or preside over class proceedings. Representative claims (e.g., PAGA) are excluded from this waiver to the extent required by law.
5. Rules and Location
Arbitration is conducted in Pennsylvania unless otherwise agreed or required by administrator rules. Each party bears its own attorneys’ fees unless the arbitrator or law provides otherwise. Governing law is Pennsylvania (or Delaware for entity matters).
6. 30-Day Opt-Out
Opt out within 30 days of first acceptance by written notice to support@go-reroute.com and PO BOX 425 Bala Cynwyd PA 19004 with your name, account email or phone, mailing address, and clear opt-out statement. If you opt out, other terms remain but covered disputes go to court.
7. Survival and FAA
This provision survives termination. The Federal Arbitration Act governs to the fullest extent permitted. Questions of arbitrability are for the arbitrator except where a court must decide under the FAA.