Privacy Policy
Technology Platform Privacy Notice
Mirrors the in-app Privacy Policy. Your acceptance history in the Reroute app is authoritative.
Reroute Technologies LLC is a technology company operating a software platform that connects customers with independent contractor drivers. We provide matching, communication, payment, and compliance tools. We do not perform deliveries, employ drivers, or act as a carrier, insurer, or bailee of items moved through the Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Platform as a customer or driver. It supplements role-specific agreements and does not make Reroute responsible for independent drivers’ separate use of information they receive to complete jobs.
1. Scope and Platform Role
Reroute Technologies LLC ("Reroute") processes information to operate a technology platform that connects customers with independent drivers. We are not a healthcare provider, insurer, or common carrier. We share information with independent drivers and service providers only as needed to facilitate jobs you request or perform.
2. Information We Collect
Categories collected in the past 12 months may include:
- Identifiers: name, email, phone, address, IP, device ID, credentials.
- Commercial data: orders, payments, delivery history, quotes, tips.
- Geolocation: precise location with permission for pickups, deliveries, and driver availability.
- Usage data: app activity, crashes, version, analytics.
- Photos and documents: proof of delivery, ID images, vehicle/insurance uploads for drivers.
- Inferences: preferences and operational characteristics.
- Driver-specific: license, vehicle, earnings, tax IDs, background-check results where authorized.
3. Sources
We collect information from you, your device, payment processors (e.g., Stripe), background-check partners you authorize, retailers/pharmacies for returns or Rx pickups, and partners you link.
4. How We Use Information
We use information to:
- Match customers and drivers and calculate payouts.
- Process payments and prevent fraud.
- Send transactional and optional marketing communications.
- Improve the Platform, ensure safety, and enforce agreements.
- Verify identity, eligibility, and insurance.
- Comply with legal obligations.
5. Sharing
We share information with drivers and customers as needed to complete jobs; with payment processors and vendors under contractual safeguards; with background-check partners when authorized; and when required by law or to protect rights and safety.
- We do not sell personal information for third-party marketing.
- We do not sell, rent, or share mobile phone numbers with third parties or affiliates for their own marketing or promotional purposes.
- Some state laws may characterize certain analytics sharing as a "sale" or "share"; we do not sell data in the traditional sense.
- Drivers who receive customer information must use it only to complete Platform jobs.
5A. SMS / Text Messaging
If you provide a mobile number for Reroute or RMP driver / customer programs, we may send SMS related to account verification, onboarding, operational alerts, and (where you have consented) promotional or recruiting messages about the Platform.
- Message frequency varies (for example, verification codes when requested, plus occasional campaign or onboarding messages).
- Message and data rates may apply.
- Reply STOP to opt out of SMS; reply HELP for help; or contact support@go-reroute.com.
- Consent to receive SMS is not a condition of purchasing goods or services.
- We do not share mobile numbers with third parties or affiliates for their own marketing or promotional use.
7. Retention
We retain information as needed to provide the Platform, resolve disputes, enforce agreements, and comply with law (tax, payment, transportation). Driver verification records may be retained per compliance programs. Deletion requests are honored subject to legal retention needs.
8. Your Rights
Request access, correction, deletion, or portability at support@go-reroute.com or go-reroute.com. We verify requests and respond within applicable deadlines (generally 45 days, subject to extensions). Authorized agents may submit requests where permitted.
9. Account Deletion
Email support@go-reroute.com from your account email with subject "Account deletion request" and your name plus account email or phone. After verification, we delete or anonymize account data unless retention is required for tax, fraud prevention, disputes, safety, or regulatory compliance.
10. Cookies and Permissions
The app uses identifiers for functionality, security, and analytics. Manage location, camera, and notifications in device settings.
11. Security and Limitations
We use reasonable safeguards, but no system is 100% secure. We cannot guarantee absolute security. You are responsible for safeguarding credentials. We provide incident notice as required by law. Reroute is not liable for unauthorized access caused by factors outside our reasonable control except as required by law.
12. Children
The Platform is not intended for users under 18. We do not knowingly collect children’s information.
13. Changes
We may update this policy with in-app or email notice. Continued use constitutes acceptance.
14. Contact and State Addendum
Privacy questions: support@go-reroute.com, the app, or go-reroute.com. Mail: PO BOX 425 Bala Cynwyd PA 19004. Reroute Technologies LLC. For NY, PA, NJ, and DE residents, mandatory privacy rights control where stronger than this policy.